March 2017
Beginner to intermediate
148 pages
1h 52m
Chinese
Content preview from 设计领导力
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134
｜
第
8
章
需要打电话给客户，并马上告诉他们这个情况。”解决潜在的沟通问题是领导者保
持成功的方法。作为设计领导者，意味着还要在设计工作之外寻求价值。摆弄像素
是无法解决问题的。“不要将自己埋在
Photoshop
里，这是个很大的教训。这永远
不会奏效。
Airbag
公司在初期大概花了
1
～
2
年的时间在这上面，到处得罪人。经
常得罪客户并最终失去客户，这给我们带来了很大痛苦、压力和焦虑，直到我意识到，
在设计领域，沟通比设计更重要。”
“我认为，在企业管理层上，我犯过的最大错误是将客户置于团队之前，并让客户
基本摧毁了团队，”
Smallbox
公司的杰布
•
班纳说道，“特别在几个项目上，我应
该捍卫我们的工作和员工，但我却让客户拖累了我们，这破坏了我与团队之间的信
任。为公司的员工创建出色的工作环境是我的职责所在，从而使得他们为客户创造
伟大的作品，让客户买账。很多时候，是领导层在服务客户，员工则成了狗，而我
多少也这样做了。这是非常好的经验教训，我在这方面犯过一个错误。而且我现在
很少犯类似的错误了。这并不是说我们再也不会在工作上失误，这是不一样的。这
是我们公司作为整体说，‘嘿，我们可以做到更好。’但当客户不对时，不能牺牲
我的团队来取悦客户，这是我从中吸取的教训。”客户，无论是外部的还是内部的，
常常甚至不会意识到这种影响。客户会提出要求，而设计领导者会做出回应，而且
心中想的是，客户永远是对的。设计领导者需要记住的是，客户并不是设计专家。
客户的要求也许出自好心，但他们并不总是消息灵通。这样的意识可以帮助领导者 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.