The Strategy Book

Hammer and Champy’s business process redesign

The aim of a lot of strategy is to improve the performance of the business. Processes connect different parts of the business, so if you improve those processes you will improve the overall business. It is argued that radical improvement requires radical reengineering.

How to use?

The idea here is that many attempts to improve the performance of organisations waste effort because they don’t improve the processes through which people work. The more extreme version of BPR is that many processes should be removed (along with the people who do the work) because they don’t add anything valuable. ...