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5
Communication
CHAPTER FIVE
How many people have you communicated with today? Unless you were
sitting alone in a dark room all day, you will have done lots of interacting.
Communication is central to human existence. The ability to communicate
has already been an important skill for you in your career to date and as
you step up into a leadership role, it will gain even greater prominence.
Successful leaders are always excellent communicators and it is not pos-
sible to overstate its significance, for it will be at the heart of everything
you do. You will have covered the basics of communication before, so the
general principles covered here will not ...