
Communicating more effectively
In seeking to become a better communicator, you naturally need to con-
sider both content and context. Some basic points to consider when
seeking to get the content right:
Preparation is really important and the longer, or more important the
interaction you are facing, the more you need to prepare.
Even for short everyday interactions, be clear in what you wish to say
and get your thoughts organised in your own head, before you open
your mouth.
Match the content of what you have to say with the requirements of
your audience, be that one person or many.
Consider what they need to know, what they know already, and how ...