
Index
163
acceptable behaviour 135, 140, 153
accountability of leader 84
acknowledgement of team 155
as motivator 96
actions
of leader 14, 15, 19–20, 35, 139
of manager 8–9, 19–20
active listening 61–2, 119
agenda for meetings 151, 152
aggression 38–9, 40, 134–5
case studies 43, 133, 134–5
and communication 58, 60
allocation of tasks 84, 150
appearance/posture 58
approachability 32, 43
attitudes to work 11
attracting qualities 32, 35–45
audience and communication 119
autonomy levels of team 68, 69, 70
behaviour of leader 35–52
analysing 117–18
changing 48, 122–3
consistency 41–2
versus manager 8–15, 19–20
see also personal goals
behaviour of team
establishing acceptable ...