
department, but your role should always be to make a strong case for
enhancing the capabilities of your team as a unit.
Providing your team with training in ‘how to be a better team’ can dra-
matically improve internal communication and interaction and hence
overall effectiveness.
In the longer term, ensure that you give the recruitment of new team
members significant attention.
Building-block 3 – competence
and capabilities
As you get to know your team members, you should also be assessing their
competence and capabilities. This simply involves observing how they
perform their work and discussing their training needs with them. You
should seek to identif ...