
COMMUNICATION
61
Your inner emotions rush out through your external behaviour and that is
why you need to work on your self-control as part of your attempts to
become a better communicator. There is no easy answer as to how to do
this, but a natural starting point is to be clear on where your current areas
for improvement lie, which the exercise at the end of this chapter will help
you to achieve.
The key message here is that to be an effective communicator, your goal
should be to ensure that what you say and how you say it always comple-
ment each other. In terms of your external body language, the ability to
make positive eye contact is of utmost importance ...