
Five scenarios based on actual occurrences in various organisations are
described here. Read each scenario first, and think about the questions
posed in each case. Don’t worry about the exact solution, but simply con-
centrate upon whether you would adopt a steering, engaging or facilitating
style in dealing with the issue. Then follow the discussion after each one.
Leadership Scenario 1
READY TO LEAD?
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Scenario 1
A group of employees worked in a warehouse for a large distribution
company. Their job was to collect the individual order forms which were
printed off from a central database. Once they printed off the order, the
employees gathered the items ...