
Leadership Scenario 5
CHOOSING YOUR LEADERSHIP STYLE
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Scenario 5
A new leader was appointed to oversee a team of reservationists working
for a large travel company. The work of the department involved handling
enquiries and taking reservation bookings for clients. When she started, the
new leader sat with the team members and outlined her expectations and
also addressed some concerns the team had about aspects of the job.
Since then, the team generally worked well and the leader had not had any
major staffing issues to deal with. However, one problem arose
unexpectedly which caused significant difficulties.
One of the girls, the longest-serving and ...