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Advances in Affective and Pleasurable Design
book

Advances in Affective and Pleasurable Design

by Yong Gu Ji
July 2012
Intermediate to advanced content levelIntermediate to advanced
788 pages
45h 47m
English
CRC Press
Content preview from Advances in Affective and Pleasurable Design
452
CHAPTER 50
Does User Frustration
Really Decrease Task
Performance?
Gloria Washington, Ph.D.
The MITRE Corporation
Washington, DC USA
gwashington@mitre.org
1 ABSTRACT
It is a natural assumption in research devoted to human-computer interactions
that user frustration has a negative impact on task performance. This assumption
stems from the very nature of the emotion frustration. Frustration occurs when a
user is blocked or impeded from completing a goal or task. The intensity or amount
of frustration varies according to how important the goal is to the user. However, is
this assumption true for all amounts of user frustration experienced by a user in
human-computer interactions?
The objective of this research is to determine ...
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Publisher Resources

ISBN: 9781439871188