July 2012
Intermediate to advanced
788 pages
45h 47m
English
Content preview from Advances in Affective and Pleasurable Design
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554
CHAPTER 60
Design Guidelines That
Keep Users Positive
NAKANE Ai, NAKATANI Momoko, OHNO Takehiko
NTT Cyber Solutions Laboratories
Yokosuka-Shi Kanagawa Japan
nakane.ai@lab.ntt.co.jp
ABSTRACT
ICT devices that connect to the network are becoming common at home, and
more people are being required to set them up; a huge psychological burden that
hampers ICT adoption. This study introduces design guidelines that encourage users
to set up ICT devices.
First, we conducted interviews and analyzed the data to elucidate the stages in
negative feeling development. As a result, we could construct a user’s psychological
process model. We identify 5 factors that cause negative feeling.
Second, we draw the design guidelines from these five factors. The key po ...
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