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CHAPTER 32
The Design of Adhesive
Bandage from the
Customer Perspective
John K.L. Ho
1
, Steve N.H. Tsang
2
, Alan H.S. Chan
2
1
Department of Mechanical and Biomedical Engineering
2
City University of Hong Kong
Department of Systems Engineering and Engineering Management
Hong Kong, China
mejohnho@cityu.edu.hk
ABSTRACT
With increasing demands of more ‘personalized’ products, the consideration of
customer needs in the phase of product development is of great importance. A
customer-oriented approach for product development, called Kansei Engineering
was developed by Nagamachi for addressing the needs of customers, and has been
widely adopted by m ...