xii ◾ Contents
10 Solving Problems and Improving Processes—Rapidly ............239
A Root Cause Orientation to Problem Solving .......................................239
Workarounds Are Anti-Improvement .............................................241
A New Way of Thinking .................................................................241
Should Perfection Be a Goal? .........................................................243
Structured Problem-Solving Process .......................................................244
Who Makes Improvements? ............................................................245
Short-, Medium-, and Longer-Term Improvements ........................245
Recommending Future Improvements ........................................... ...