Lean in Administrative, Technical, and Professional Work ◾ 161
◾ How quickly are lab and imaging results available?
◾ How accurate are the material availability and delivery transit times
from the inbound and outbound logistics departments and the supply
chain department?
◾ How long do patients wait to be seen?
◾ Are the pricing and terms information current as supplied by the
contracts and pricing databases?
The measures at the process-function intersections provide objective
information about the degree to which functions are meeting their com-
mitments to the performance of key business processes. The senior leader
oversight group can rely on these process measures to assess the functional
VPs’ and directors’ accountability for agreed sup ...