Creating a Lean Culture, 3rd Edition

290 ◾ Creating a Lean Culture: Tools to Sustain Lean Conversions

wrote it “What does this mean?” you have the opportunity to discuss the

characteristics of well-written problem statements. Remember the axiom: “No

action without data (even if action and data are concurrent), no data without

action!” When reasons for misses are absent from the tracking forms or not

clear enough to form the basis for taking the next step, treat these occur-

rences as teachable moments. You will have to explain several times how

the data from visuals lead to assessment, assignment, and accountability for

putting countermeasures in place and eliminating root causes. As people

begin to see long-standing problems resolved, based on what appeared on

their visual co ...