
326 ◾ Appendix C
Visual Controls
Intent: Visual Controls should do at least one of two things:
• Reflect the actual vs. expected pace or progression of work (admin, support, or line processes)
• Capture delays, interruptions, and frustrations that arise doing the work
Diagnostic questions:
1. Can you see visual cycle or procedure tracking charts in the area? Do they show expected vs. actual times?
2. Are the charts current to this or last shift?
3. Are incidents that delay work described clearly ...