
18 ◾ Creating a Lean Culture: Tools to Sustain Lean Conversions
lack of interest is often true of senior operations executives, many of whom
have engineering or operating backgrounds, and who express what I believe
is genuine support for their organizations’ Lean strategy and Lean initiative.
Understanding the Executive Perspective
With time and reflection, however, I believe I have come to understand
their perspective. Their responsibilities, like those of their peer execs in
other areas, have grown far beyond day-to-day matters. Their calendars are
CASE STUDY 1.4: GRASPING REALITY—ADMIN
In a related case, an IT and customer service director a ...