Creating a Lean Culture, 3rd Edition

People—Predictable Interruption, Source of Ideas ◾ 279

determining what to focus on when working to turn around problems in

individual performance.

◾ Are the tools and equipment the person is using calibrated and working

properly?

◾ Are parts and materials they are using within specifications? Or, is the

information they are using current, complete, and accurate?

◾ Has the person been appropriately trained?

◾ Have expectations for performance been made clear?

◾ Has there been regular feedback on performance?

If you rule out these benign explanations for a person’s inability to do

the work in a newly Lean area, your options become limited. As you go

through these considerations, it can be helpful to keep a distinction in mind.

There are those ...