Creating a Lean Culture, 3rd Edition

300 ◾ Creating a Lean Culture: Tools to Sustain Lean Conversions

important that assessment questions are reflected in the regular inspection

items in the gemba walk protocols for leaders whose scope of responsibili-

ties is large.

Interpreting the Assessment

It is more meaningful to look at assessment scores as a profile of the scores

rather than as a single average value. That is because poor execution on one

dimension can affect performance in other dimensions of Lean management,

effects that spread through the others and eventually seriously compromise the

way the Lean management system performs. An average could easily con-

ceal this finding. And, averages provide no guidance on where to concentrate

improvement efforts. Figure12.1, a radar scr ...