Creating a Lean Culture, 3rd Edition

Daily Accountability Process ◾ 135

It was filled out, noting where production had missed its hourly goal

and a reason why.

I asked her what she thought of the chart. Her face lit up as she pro-

ceeded to tell me what a good thing it was. “We’ve written down things

that have frustrated us forever,” she said, “and they’ve been taken care

of, just like that! It’s a lot better around here now with these forms,”

shesaid. When I looked at the department’s information board, I could

see the list of top three flow interrupters and actions underway to

resolve them. Clearly this was an area that paid attention to the health

and improvement of its processes ...