Creating a Lean Culture, 3rd Edition

330 ◾ Appendix C

Process Definition

Intent: Process Definition should reflect two things:

• Line and support tasks should be documented and the documentation should be readily accessible.

• Documentation matches current practice; execution is consistent with documentation across people and shifts.

Diagnostic questions:

1. Are there documented definitions for all line and support processes? Where is the documentation located?

2. Is the documentation current; does it match actual practice?

3. Is standard work available for production tasks? For all levels of staffing, if applicable? Is it posted?

4. For repetitive processing areas, are operator balance ...