
264 ◾ Creating a Lean Culture: Tools to Sustain Lean Conversions
Who Is Qualified for Which Jobs?
Training records usually reside in a file cabinet somewhere, either in a
supervisor’s drawer (not great) or in the training department or in an HR
database file (worse). When someone calls in as an unplanned absence and
production is set to begin, you need to know right now who you can call on
to fill in, even if only briefly to get production going. A qualification matrix
(see Figure11.3) tells you who is qualified at what level for which jobs. It
includes information for all the people on your team as well as some from
outside it. For example, if ot ...