Introduction ◾ xxxi
You might be an engineer or other technical professional concerned
about those pesky humans who are likely to trip up your well-designed
system. You will find constructive ways of dealing with these issues here,
too. Or, you might be a support group manager with questions about the
demands Lean production will make on you and your group.
This book is also for you if you are wondering what the heck happened
to the last project you worked on, the Lean project that seemed to hold such
promise, but just did not turn out as you hoped it would.
Perhaps least likely, you might be a social scientist interested in how
manufacturing organizations undergo change and the conditions that either
support or impede it.
Whoever you are, we