Hollywood Secrets of Project Management Success

Chapter 12. Ante Up the Completion Bond

Whenever an organization invests in a production system, it must also invest in maintenance of that system. In the IT world, this responsibility falls within the domain of quality assurance—which often is misinterpreted to mean testing in a general sense, although that is more accurately termed quality control. Quality assurance takes a broader view: It’s a form of testing that takes place across the production process, verifying process components as well as product components to better ensure that the final output will meet original specifications. This inprogress testing most often takes the form of quality audits; consequently, many project managers are hesitant to fully embrace quality assurance. They ...