Chapter 18. Honor the System
This chapter presents the final component of the project management approach, described throughout the book and designed to address typical performance considerations and quality concerns of the IT shop. As emphasized beginning in Chapter 1, and highlighted throughout the others, an essential attribute of any management system is a commitment to adhere to the methodology: In order for the system to prove its usefulness, it must be used. Stories abound in the IT world about organizations that have gone to great lengths to create management systems—project methodologies, improvement programs, and other such process ventures—only to have them dissipate in an atmosphere of failed returns. A close look at most of these ...
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