
Acknowledgments
This workbook, like the original book on which it is based (CRC
Press, 2010), owes a great deal to Dr. Brent Ruben and the Center for
Organizational Development and Leadership at Rutgers, The State University
of New Jersey. Dr. Ruben developed Excellence in Higher Education (EHE)
(NACUBO, 2009), an adaptation of the Baldrige National Quality Award
Criteria for higher education, which is, in many ways, the inspiration for
what became the Public Sector Assessment and Improvement model. EHE
showed that it was possible to customize the language and culture of the
Baldrige criteria to meet a specific, narrower portion of a sector