August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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Conducting the Assessment ◾ 111
◾ What is the relationship between organizational leaders and employee
representatives, such as unions or associations? How are communica-
tions between the organization and these groups maintained?
◾ What methods (such as surveys, interviews, exit interviews, or measures
of staff retention, absenteeism, and productivity) are used to assess the
workplace climate and staff satisfaction levels? How and how often is
this satisfaction and climate information gathered?
Operational Factors
Category 4: Strategic Planning
Plan
Development
Plan
Implementation
A. Strategic Plan Development
◾ Is there a formal, adop ...
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