Organizational Assessment and Improvement in the Public Sector Workbook

130 ◾  Organizational Assessment and Improvement in the Public Sector

importance of overcoming the inherent organizational forces pushing

for the status quo.

3. Refreezing is when the organization restabilizes by incorporating the

changes, including new processes, ideas, and ways of thinking, into the

daily life of the organization.

Change can be incremental, taking place in small, planned steps, or

transformational, substantially changing processes, structure, or the organi-

zation itself. No matter what the scope, change can be difficult because it

requires employees to let go of what is familiar, adjust to a new situation,

and then integrate the changes into their work. Anyone who has tried to

initiate change in government knows that i