
88 ◾ Organizational Assessment and Improvement in the Public Sector
Understanding the Current State of the Organization
Visioning and Gap Analysis
Improvement Planning and Prioritization
Outcomes and Feedback
Figure 5.1 The four s tages of organizational assessment.
The stages (Figure5.1) are sequential, and the information generated at
the conclusion of the process becomes part of the feedback used to restart
the next cycle of assessment.
Organizations are complex structures, made up of many overlapping sys-
tems and processes. A structured assessment process provides a framework
to locate and bring together data and information from a ...