Organizational Assessment and Improvement in the Public Sector Workbook

Linking Assessment and Improvement ◾  129

the Baldrige Award winning city of Coral Springs, Florida, talked about how

they not only provide assessment information to their commission members,

but do so in a workshop format where it can be reviewed and discussed.

The Role of Change Management in Implementing Improvements

Implementing the desired improvements—regardless of the size and

scope of those efforts—means introducing an element of change in the

organization, a process that affects people, processes, and relationships.

Incorporating an understanding of how change takes place can have a great

deal of impact on the success of those implementation efforts.

Organizational change is the term used to describe the complex process

through whic ...