Organizational Assessment and Improvement in the Public Sector Workbook

Linking Assessment and Improvement ◾  123

BEST PRACTICE

Create realistic expectations—It’s important to be aware of the

expectations that introducing an assessment process creates. One of

the issues in any kind of organizational intervention, not just assess-

ment processes, is that it creates an expectation that things are going

to change. Assessment leaders must be careful not to lead people to

think that every opportunity for improvement will be accomplished

or even that every improvement plan will be completely followed out.

They must communicate in a way that is realistic about the amount of

change that can take place. For example, an ag ...