August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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Planning the Assessment ◾ 57
Human Factors Operational Factors
1. Leadership
2. Constituents
3. Workforce
4. Strategic Planning
5. Measurement and Analysis
6. Programs and Processes
7. Outcomes
Figure 3.5 The Public S ector Assessment and Improvement model.
Choosing an Implementation Method
Once a model has been chosen, the next step is to identify an implementa-
tion method. While the choice of model influences what topics are covered
and what questions are used for collecting information, the word method
refers to the way in which the actual assessment process is conducted: how
the information is collected, by whom, and how it is used. ...
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