
26 ◾ Organizational Assessment and Improvement in the Public Sector
process will take place and how focused the assessment leaders should be
on the process outcomes. For example, a leader may feel strongly that the
only purpose for the assessment is to identify strengths and priorities for
improvement, and that the assessment participants should not be part of
the process to create agreement on functions, goals, or relative priorities.
Reaching consensus on the intended outcomes will help shape the pro-
cess itself, and the way expectations are communicated to participants and
observers.
This information also can be used later to provide in ...