August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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Conducting the Assessment ◾ 99
Stage 2: Visioning and Gap Analysis
One of the major goals of assessment is to determine what changes are
needed to improve the agency’s effectiveness, its efficiency, and its over-
all ability to fulfill its mission and appropriately serve its constituents. Not
only does the process result in the collection of information, it provides a
mechanism for identifying the gaps between an agency’s current ability to
provide these programs and services and the level of performance needed
to fully achieve its mission. This stage, Visioning and Gap Analysis, calls for
an analysis of the agency based on the knowledge cr
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.