August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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Conducting the Assessment ◾ 91
Organizational knowledge can be defined as data and information about the
organization itself: processes, policies, procedures, and structure.
BEST PRACTICES
Communicate progress—Throughout the process, communicate
the progress being made to the rest of the employees. This is espe-
cially important if team-based processes are being used where peo-
ple may contribute information, but not see results for some time.
Communication can include, where appropriate, newsletters or other
bulletins outlining progress to date and expected completion dates.
Information Collection: The Organizational Profile
The first step in ...
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