August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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128 ◾ Organizational Assessment and Improvement in the Public Sector
BEST PRACTICE
Use participants as ambassadors for what you are doing—
Participants can be the best source of information about the potential of
an assessment process to create positive change. Because communica-
tion is so important, encourage them to talk to others about the pro-
cess, the information and how it is being obtained, and the results. This
can dispel concerns and helps spread the information needed to bring
about change.
External Communication
Agency staff members are not necessarily the only audience for communicat-
ing the outcomes of an assessment. These re ...
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