
Chapter 1
Understanding
Organizational Assessment
This chapter introduces the concept of organizational assessment and its
value to public sector organizations. It describes the coordinated approach to
examining all aspects of the organization, and provides a model for inte-
grating assessment, planning, and improvement. It explains the stages of
organizational assessment (information collection, visioning and gap analy-
sis, improvement planning and prioritization, and outcomes and feedback).
It discusses the interaction between government organizations and their
constituents and why government organizations must develop the ability to
assess ...