Organizational Assessment and Improvement in the Public Sector Workbook

Introduction

Organizations of all kinds, in order to remain effective, must continuously

improve themselves in response to the challenges confronting them. Those

in the public sector are no exception. Government agencies at all levels are

subject to both internal and external pressures that result in frequent—some

would say, constant—pressure for change. New constituents and beneficia-

ries, new programs or funding sources, new expectations and technologies

all mean new approaches and reorganized priorities.

At the same time that the scope of services provided by government

is growing, the critics of government agencies are becoming more vocal ...