
Chapter 3
Planning the Assessment
This chapter examines the process for determining the scope of the
assessment, including the decision-making process related to address-
ing the organization as a whole. An area of emphasis is the flexibility
organizations have in examining component parts of organizations or
overall assessments. It explores options for conducting an assessment,
including staging, or selecting parts of the organization based on factors
including leadership support, geographic location, or participant avail-
ability. This chapter examines assessment models ranging from Public
Sector Assessment Improvement (PSAI) and Baldrige to ...