92 ◾ Organizational Assessment and Improvement in the Public Sector
and facilities available in which staff members are located or conduct pro-
grams. In a public works or transportation agency, it could include all the
district or regional maintenance headquarters and yards. At the federal level,
it could include regional or state-based offices.
Information Collection: The Assessment Categories
The most extensive part of the information collection process supplies the
qualitative and quantitative information about how the organization functions
and the outcomes that are achieved relative to its goals. Much of the informa-
tion developed in th ...
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