August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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126 ◾ Organizational Assessment and Improvement in the Public Sector
Action Planning
Once the task of establishing a list of priorities for implementation has been
accomplished, the next step is to begin the project planning process for the
selected projects. This first involves translating a statement of need into an
actual project that will address the situation. Going back again to the con-
stituent communication example, an opportunity for improvement that says:
“There is no process for providing constituent feedback on projects to the
project manager” can be phrased in terms of a project: “Design and imple-
ment a feedback process to e
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