August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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Conducting the Assessment ◾ 117
Conducting a PSAI Assessment Workshop
Participants: Selected organizational members, process leaders or assess-
ment facilitator, organizational leader
Time frame: 1 or 2 days
Agenda
◾ Explanation of assessment purpose by an organizational leader
◾ Description of process by the process leader/assessment facilitator
◾ For each category, participants:
− Review the PSAI Worksheet for one category at a time. Discuss the
questions assigned to that category. Present, exchange and record
information needed to answer the questions, including examples,
organizational stories, and participant perceptions.
− Review the information collected; negotiate any differences in per-
ceptions until there is a shared understandin ...
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