August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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Linking Assessment and Improvement ◾ 133
interaction that people have with co-workers, supervisors, and leaders, and
through their experiences at work.
In practical terms, this means that one of the factors that should be con-
sidered in approaching improvement initiatives and change is whether the
proposed outcomes will be in accordance or in conflict with what employ-
ees see as the identity of the organization. If they believe that the proposed
changes are consistent with the agency’s identity, they may be more will-
ing to accept it. On the other hand, if they believe that a proposed change
doesn’t fit with the agency’s identity, they may be ...
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