Organizational Assessment and Improvement in the Public Sector Workbook

18 ◾  Organizational Assessment and Improvement in the Public Sector

determine whether there is a shared sense of the core mission and the rela-

tive criticality of the operations. As an example, consider these responses

from an actual assessment of a physical plant/facilities division. Four answers

are listed below in response to the question: “What are the most important

functions in this organization?”

1. Maintain/repair physical plant

2. Provide support services: printing and office supplies

3. Future planning for facilities

4. Energy management

These answers seem fairly straightforward, but a closer examination

shows differences in how the core mission is perceived. The first two

answers identify core maintenance and support functions an ...