Organizational Assessment and Improvement in the Public Sector Workbook

Appendix A ◾  155

extensive as to be meaningless. Many organizations identify a small set of

core measures that are vital to accomplishing the mission of the organiza

-

tion or key to identifying and communicating the success of a particular

program.

Ideally, the performance measures selected should:

◾ reflect the mission, goals, plans, and priorities of the agency, depart-

ment, or program

◾ measure factors that influence the decision making of constituents,

including those for whom services or programs are provided and those

who determine the scope and funding of the agency’s activities

◾ provide a sense of accountability

◾ be widely accessible and easy to understand

◾ meet external reporting requirements

◾ involve members of the organ ...