August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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Glossary
Appreciative Inquiry: A method of evaluation and assessment that, rather
than looking at poor performance, focuses attention on times and
events when the organization has performed well, and looks at what
made those successes possible.
Assessment: A systematic process for examining an organization to create
a shared understanding of the current state of those elements that are
critical to the successful achievement of its purposes.
Baldrige National Quality Award (“Baldrige”): A widely recog-
nized program, operated by the National Institute of Standards and
Technology of the United States Department of Commerce, which is
design
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.