August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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34 ◾ Organizational Assessment and Improvement in the Public Sector
BEST PRACTICES: GET PEOPLE TO BELIEVE IN THE
CONCEPT AND PROCESS, NOT THE LABEL OR NAME
In the early stages of introducing an assessment process, people will
sometimes focus on the name or label that they believe goes with it.
They may express skepticism, saying, “We’ve already done quality,
we’ve been through total quality management” or “we’ve done strategic
planning.” Communicate to participants and nonparticipants that this
is not the newest flavor of the month, but a concept that focuses on
collecting information and making fact-based determinations. It’s built
around ...
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