August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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66 ◾ Organizational Assessment and Improvement in the Public Sector
Endnotes
1. Information about the Baldrige National Quality Program is available at www.
Baldrige.org
2. NIST Web site: http://www.nist.gov/baldrige/publications/bus_about.cfm
3. Email communication from Paul Borawski, American Society for Quality (June
27, 2008).
4. Balanced Scorecard Institute: http://www.balancedscorecard.org
5. Eagle, K. (2004) p. 19.
6. Younis (1997) p. 123.
7.
The PSAI model is based on the Baldrige Criteria for Performance Excellence,
and replicates its format of seven categories under which a series of questions
(called the criteria) describe the information that will provide the inputs for
assessing the organization. It also draws on other assessment ...
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