August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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Conducting the Assessment ◾ 95
in turn influence the decisions and actions of leaders, staff, and constitu-
ents. Bridging these two groups is the seventh category: Outcomes. This
category represents the collective performance measurement outcomes that
signify the results of the ways that the other six areas perform.
The PSAI worksheets (page 107) provide the questions to be used in
collecting the information needed for the assessment in each of the seven
categories. The answers to these questions, which highlight the key facets of
each category, provide the core information needed to examine the orga-
nization and form the basis for identifying strengths and opportunities for
improvement. It’s important to note that the organization is not ...
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