August 2017
Intermediate to advanced
208 pages
6h 4m
English
Content preview from Organizational Assessment and Improvement in the Public Sector Workbook
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Appendix A
Understanding the Public Sector Assessment
and Improvement (PSAI) Model
The Public Sector Assessment and Improvement (PSAI) Model (Figure A.1)
is made up of seven assessment categories. This narrative is a supplement
to the worksheets provided in the workbook, and provides a more in-depth
look at the reasoning behind the categories.
The Human Factor Group: Interpersonal
and Communication Competence
Category 1: Leadership
Leadership is the art of accomplishing more than the science of
management says is possible.
Colin Powell (Powell and Persico, 1996)
Leaders in government organizations face an interesting set of challenges.
At best ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.